FAQ

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THE BRAND

Who is Maison Matine?

Maison Matine, a free, casual & contemporary perfume house!

What is the story behind the creation of the brand?

Maison Matine was born in 2019 with a simple but bold mission: to shake up the codes of perfume. NO MORE OPULENCE AND SEXISM, LET'S MAKE WAY FOR SIMPLICITY AND DIVERSITY! We're leaving aside the clichés of luxury and seduction to offer fun, inclusive, and uninhibited fragrances, designed for a generation seeking independence and creativity.

Free and casual, we imagine fragrances that tell a unique story, both olfactory and visual. Our limited-edition products capture the ever-changing nature of our world and are designed with a collaborative approach. Each creation is the result of teamwork between our small #maisonmatine community, talented graphic designers, and perfumers. In short, Maison Matine is about meaning, style, and a whole lot of freedom!

What is the meaning of the name "Maison Matine"?

At Maison Matine, the name reflects our free and rebellious spirit. Inspired by the Latin "mutare," meaning "to change" or "to transform," it perfectly embodies our desire to shake up the established codes of the perfume world. Like a gentle rebellion, Maison Matine invites you to explore new perspectives, change the rules of the game, and embrace a world in perpetual motion.

"Matine" also evokes the morning light, that moment when everything is still possible. An ode to simplicity, diversity, and independence, resonating in each bottle of our uninhibited and unique creations. Maison Matine is the art of reinventing perfume, with audacity and lightness!

What are the main markets where the brand is present?

Maison Matine travels far and wide, touching hearts all over the world! Today, we are present in 27 countries and proud to be distributed in more than 1,000 points of sale. You can find our creations in iconic brands such as Galeries Lafayette, Merci, Printemps, Liberty, Harvey Nichols, and Nose Shop.

Our uninhibited fragrances appeal primarily to consumers in Europe, the USA, and Asia, where independence, creativity, and diversity resonate naturally. Maison Matine is a story told on a global scale, with perfume as its universal language!

How does Maison Matine stand out from other niche perfume brands?

At Maison Matine, we do things differently. Our graphic, responsible, and generous fragrances are the work of a new generation of committed French perfumers who share our vision: breaking the mold to offer unique and accessible creations.

Here, we don't take ourselves too seriously, but we do take our values ​​very seriously. Whether you're a designer, an activist, a nomad, a curious person, or even a little lazy, our fragrances are designed for those who want to feel the world around them and express their own attitude, without compromise. Maison Matine is the fragrance that echoes your uniqueness in a changing world.

OUR VALUES & COMMITMENTS

What are the core values ​​of Maison Matine?

Creative,
At Maison Matine, each fragrance is a collective work. We collaborate with illustrator superwomen and ultra-talented noses to create olfactory and visual stories that stand out from the crowd. The result? Fresh, unique, and vibrant creations, adorned with bold, colorful designs.

Responsible persons,
We make beautiful things, but we do them well. Our perfumes are designed and manufactured in France using organic wheat alcohol, and our packaging is eco-friendly: recycled, recyclable, and cellophane-free. Simple, effective, and in tune with our times.

Generous,
At our company, quality and affordability go hand in hand. Our unisex, fun, and uninhibited fragrances are designed to offer a unique experience for everyone, without elitism. You don't need to be an expert to wear and love them! And we're kind to your wallet, because pleasure doesn't have to be expensive

Does Maison Matine promote eco-responsible approaches?

At Maison Matine, eco-responsibility is at the heart of our approach. We favor ingredients of natural origin and clean and vegan formulas, while committing to minimizing our environmental impact. All our products are made in France, with recycled and recyclable materials, and without cellophane.

Our perfumes are made with organic wheat alcohol, and their stoppers are made from recycled cork and synthetic rubber in Italy. Our candles are poured into concrete jars with a cotton wick, and our hand creams are made with 96% natural ingredients, based on coconut oil and aloe vera, and come in a recycled aluminum tube. For our solid soaps, we use olive and coconut oil, also made with 96% natural ingredients, with paper packaging.

At Maison Matine, each creation is designed to respect the environment, while offering quality and authentic products

What is the proportion of ingredients of natural origin in your compositions?

At Maison Matine, we are proud to offer fragrances with a proportion of naturally derived ingredients that varies between 80 and 93%. We believe in a balance between natural and synthetic. Why? Because, in the perfume industry, all-natural isn't always the best solution for the planet. Some natural ingredients can have a significant environmental impact, due to the overconsumption of natural resources or the unsustainable exploitation of certain plants. That's why we combine natural ingredients with responsible synthetic elements to ensure compositions that are effective, environmentally friendly, and innovative.

As for our hand creams and superfatted soaps, they contain 94 to 96% natural ingredients, to care for your skin while respecting the planet. At Maison Matine, every choice is a promise of quality, meaning, and commitment

Why do you use organic wheat alcohol in your perfumes?

At Maison Matine, we are committed to creating fragrances that respect the planet and its inhabitants. That's why we chose to use organic wheat alcohol in our creations. Not only is it more environmentally friendly, but it also helps preserve the purity of the fragrances without interfering with their composition.

Organic wheat alcohol is sustainably produced without chemicals, ensuring superior quality while minimizing our environmental footprint. It's also particularly well-tolerated by all skin types, including sensitive skin, providing a gentle and pleasant olfactory experience.

By choosing this alternative, we remain true to our philosophy: simple, honest beauty in harmony with the world around us. It's our way of reinventing perfume, with meaning, lightness, and respect.

Do we find controversial ingredients in your perfumes?

At Maison Matine, quality and transparency are at the heart of our approach. BHT, an antioxidant, is used in some of our fragrances to prevent oxidation, ensure stability, and extend the fragrance's lifespan. We know this ingredient has been controversial, which is why we're already looking for more natural and less controversial alternatives to gradually replace it.

Currently, BHT is present in some of our fragrances, such as Bain de Midi, Avant l'Orage, Warni Warni, Into the Wild, Lost in Translation, and Esprit de Contradiction. Rest assured, all our products meet strict safety standards. At Maison Matine, each bottle is a balance between innovation, pleasure, and respect for our environment.

How long do your perfumes last on average on the skin?

The length of time our fragrances last on the skin depends on several factors, including the skin's pH, as well as its cleanliness and hygiene. These factors directly influence how fragrances settle and develop throughout the day.

Our fragrances are specifically designed to emphasize both the length and lightness of the notes, while offering good staying power. Generally, our creations last around 12 hours, guaranteeing a subtle, long-lasting, and high-quality diffusion throughout the day.

Are your perfumes cruelty-free and vegan?

All of our products are cruelty-free and vegan. Please note, however, that the Into The Wild fragrance is not vegan because it contains cochineal secretions. This doesn't impart a specific scent, but it is used for its coloring properties in the industry, including perfumery.

Where and by whom are your products designed and manufactured?

Our eau de parfum concentrates are manufactured in Grasse and Switzerland. Our eau de parfums are filled and blended at our manufacturer in Chartres.

OUR PRODUCTS

What products are included in the Maison Matine assortment?

At Maison Matine, our assortment reflects our bold and creative universe, designed to awaken the senses and tell unique stories. We offer:

Three fragrance collections, featuring 11 fragrances in 50ml bottles. Each fragrance also comes in a convenient 15ml format, perfect for taking with you anywhere. And for the curious, a discovery set lets you explore our 11 creations in complete freedom.

Origin Collection – 6 fragrances, 6 stories
Into the Wild, Warni Warni, Hasard Bazar, Spirit of Contradiction, Midday Bath, Before the Storm
This collection is a window onto the world around us, an expression of our everyday emotions. It paints a portrait of an open universe, rich in cultures and experiences to be had. Each fragrance invites the discovery of a different facet of life.

Refresh Collection – 3 scents, 3 stories
Lost in Translation, Insolent Nature, Poom Poom
Conceived as an introspective journey, this collection draws inspiration from the emotional rollercoaster of 2020-2021. It reflects both the limitations imposed, our resilience, and the renewed energy of a return to a more carefree and vibrant life.

Voyager Collection – 2 fragrances, 2 stories
Calm Down, Arashi No Umi
Maison Matine's latest collection: a collection that takes us to utopian horizons. After contemplation and introspection, it's time to explore the unknown and the imaginary, through creations that invite us to dream.

At Maison Matine, each perfume is much more than a fragrance: it is an olfactory and emotional experience, designed for free souls in search of meaning.

What are Maison Matine's best-selling fragrances?

At Maison Matine, each fragrance tells a unique story, but some of our uninhibited bottles have become unmissable stars! Here are our bestsellers:

🌧 Before the Storm – An olfactory pause before the storm, charged with emotion.
☀️ Bain de Midi – A sunny escape, a concentrate of relaxation.
🌿 Insolent Nature – Nature reclaiming its rights, with a touch of audacity.
💥 Poom Poom – A fizzy, high-energy blast.
🫶 Tu Te Calmes – The fragrance that invites serenity (or almost).
🌊 Arashi No Umi – When the sea unleashes its mysteries.
🎉 Warni Warni – A joyful and colorful olfactory celebration.
🎲 Hasard Bazar – The unexpected captured in a bottle.
⚡ Spirit of Contradiction – Because we love paradoxes.
🌍 Lost in Translation – Travel without leaving your everyday life.
🌳 Into the Wild – A sensory adventure in the heart of nature.

Are our fragrances unisex?

Absolutely! Gone are the days of opulence and sexism, replaced by simplicity and diversity.
Our fragrances are unisex, designed to suit everyone, regardless of gender. They are designed to appeal to all generations, with universal and timeless compositions. For us, perfume is above all a free and inclusive expression of the self.

Do you offer olfactory rituals?

At Maison Matine, we don't limit ourselves to perfumes: we've created olfactory rituals to extend the sensory experience and accompany you every day. Here's how we give our fragrances a new dimension:

Hand creams :
- 96% moisturizing and natural, enriched with coconut oil and aloe vera.
- Presented in recycled and recyclable aluminum tubes.
- Created in Paris, made in France.

Superfatted soaps :
- Made with 96% natural ingredients, with olive and coconut oil.
- Simple and responsible paper packaging.
- Created in Paris, made in France.

Scented candles :
- Concrete pot, vegetable wax and organic cotton wick.
- Recycled and recyclable packaging, to remain true to our values.
- Created in Paris, made in France.

These creations are inspired by the olfactory worlds of our iconic fragrances like Bain de Midi, Avant l'Orage, Warni Warni, Poom Poom, and Esprit de Contradiction. Because we love the idea that your home, your skin, or your hands can also tell a story full of character and boldness!

Do you offer limited editions or seasonal collections?

We regularly offer limited editions and seasonal collections to offer our customers a unique and creative experience throughout the year. These collections are launched based on the seasons, special events, or our current inspirations. For example, our Christmas gift sets are one of our most popular limited editions.

Additionally, we collaborate with other brands that share similar values ​​to create exclusive products. This allows us to offer you unique and innovative items, enhancing the diversity and quality of our offering.

Are our fragrances dermatologically tested and hypoallergenic?

Maison Matine fragrances are not hypoallergenic. All potentially allergenic ingredients are listed on the back of the packaging, including natural allergenic ingredients such as citrus.

OUR T&Cs

What are the main terms and conditions of Maison Matine's general terms and conditions of sale regarding orders and payments?

Our conditions of sale are as follows :
- Minimum amount: €150 (= a pack of 6 units of 50ml).
- 50ml eau de parfums: sold in packs of 6. / Recommended retail price = €60.
- 15 ml eau de parfums: sold in packs of 12. / Recommended retail price = €25.
- Scented candles: sold in packs of 6. / Recommended retail price = €47.
- Moisturizing hand creams: sold in packs of 12, a discount on the price of the pack of 12 hand creams is applied, in order to use a finished product as a tester./ Recommended retail price = €13.
- Solid soaps: sold in packs of 12. / Recommended retail price = €11.
- Free shipping for orders over €450, below this amount the shipping costs are €25.
- Payment within 30 days for restocking orders.

OUR SUPPORT

What types of tools and supports does Maison Matine provide to support its retail partners in promoting products in stores?

At Maison Matine, we pride ourselves on supporting our retail partners effectively and efficiently. Here are the tools and support we offer:

Access to our shared drive : We provide you with access to our shared drive, where you will find:
- A presentation support detailing the world of Maison Matin and key information about the brand,
- Our complete product catalog,
- Merchandising support aligned with Maison Matine's DNA to optimize the promotion of products in stores.
- Our lifestyle product visuals and packshots.
- Media planning

Dedicated training : We organize training sessions, via video or in-person (when possible), lasting 30 to 40 minutes. These sessions cover:
- Brand storytelling,
- The sales pitch adapted to each product.
- These training courses are designed to give your teams the tools they need to promote our products to your customers.

Business operations and challenges :
To boost our network and strengthen interaction with our partners, we are implementing sales campaigns and challenges. These initiatives aim to boost sales and increase brand visibility in stores.

Can we change the packaging of our products for B2B purchases?

We are unable to change the packaging of our products across our entire catalog. They are shipped directly from our logistics center, which guarantees optimal quality and efficiency in order management.

However, you are free to select the fragrances that best suit your store. If this is your first order, we recommend choosing at least three fragrances to create a cohesive and attractive brand universe for your customers.

If current packaging is a barrier to showcasing our entire collection, we suggest you consult our best-sellers ranking. This will allow you to prioritize the most popular products likely to be a hit with your customers.

How to get our testers? (perfumes, creams, soaps)

We offer testers for our perfumes and creams, but not for our soaps. Here's how it works:

1. Testers for our perfumes :
Live: You can order your testers, but this isn't automatic. Our perfume testers are only available in 50 ml format.
Via our e-commerce site (Ankorstore or Faire): For any perfume order placed on these platforms, you will automatically receive 50 ml testers.

2. Testers for our hand creams :
Our hand creams are packaged in packs of 12, but you only pay for 11 of the 12 units. The 12th cream is free and intended to be used as a tester.

3. Testers for our soaps :
We don't offer testers for our soaps. However, their fragrance is intense enough to be felt through their packaging, so you can appreciate the scent before using them.

Do you trade goods?

We do not exchange merchandise. However, if you wish to return one or more products, you may return the items in question to us as long as they are saleable (unopened, in good condition, etc.). In this case, we will issue you a credit note for the value of the returned products.

Please send the products to the following address:

Skipper Briffaut
For Maison Matine
15 rue Georges Méliès
ZI Briffaut West
26000 Valence

Please do not hesitate to contact us for any additional questions regarding the return of goods (ops@maisonmatine.com).

How does our order form work?

Our order form has been designed to offer you great flexibility and maximize your benefits. Here's how it works:

Complete autonomy: You have complete control over your sales tools. Once your order is placed, you can customize your choices to optimize your operations.

Exclusive benefit: In the middle of the order form, just below the total of the products ordered, you will see a special mention: we are offering you the equivalent of 10% of your total order in the form of marketing material.

Free Selection: This 10% is to be used to choose from a range of tools that will support your sales efforts. For example, you could opt for:

Testers
Samples
Scent cards
Gift pins with purchase, and many more.
It's simple: you make your selection freely, according to your needs, to better support your customers and boost your sales!

How can I contact Maison Matine for any requests or questions? Who should I contact?

For any questions, you can contact us by email at the following email addresses:
Logistics : ops@maisonmatine.com
Business relationship : boutiquier@maisonmatine.com
International Business Development : s.lim@maisonmatine.com

Regarding the referencing of my store at Maison Matine?

You can find all of our resellers directly on our website, in the "Points of Sale" section via our store locator. If your store is not yet listed but you are a B2B customer, do not hesitate to send us a request by email to the following address: boutiquier@maisonmatine.com. We will be happy to list your store as soon as possible.