FAQs
A question ? Find the answers to your questions below:
MY COMMAND
I have not received a confirmation email, what should I do?
If you still have not received a confirmation email one hour after placing your order, please contact us at contact@maisonmatine.com
Is the payment on the site secure?
Payment processing on our platform is 100% secure. You have nothing to worry about.
What if I receive the wrong product or the product is faulty?
We apologize for this inconvenience. Contact us by email at contact@maisonmatine.com and we will do our best to make you forget this bad moment.
How to return or exchange a product?
For any complaints, we invite you to write to us at the following address: contact@maisonmatine.com
PRICES AND DELIVERY
Is delivery free?
Yes, delivery is free from 23€. That's how we are at Maison Matine.
Which countries do you ship to?
We currently ship to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Moldova, Monaco, Switzerland, United Kingdom.
For deliveries to Canada and the United States, visit maisonmatine.us
How do I track my package?
You will receive your tracking number by email as soon as your order is shipped.
What if my tracking number isn't working?
Sorry for this little inconvenience. Contact us at contact@maisonmatine.com and we will make the necessary checks.
What are the delivery times?
Delivery times are generally 4 to 10 working days, depending on the destination.
What are the accepted means of payment?
You can pay by credit card, PayPal or Apple Pay.
THE PERFUMES
Is there alcohol in perfumes?
Yes, our perfumes contain organic wheat alcohol. If you have any questions about the content of our perfumes, do not hesitate to ask us your questions at contact@maisonmatine.com
How long can I keep my perfume once opened?
There is no limit of use, the perfume can become more intense with time and maturation. The color also evolves but without risk with use.
How can I optimize the preservation of my perfume?
Do not leave your perfume in the sun and keep it away from heat.