FAQs
A question ? Find the answers to your questions below:
MY COMMAND
I have not received a confirmation email, what should I do?
If you still have not received a confirmation email one hour after placing your order, please contact us at contact@maisonmatine.com
Is the payment on the site secure?
Payment processing on our platform is 100% secure. You have nothing to worry about.
What if I receive the wrong product or the product is faulty?
We apologize for the inconvenience. Contact us at contact@maisonmatine.com and we will do our best to make you forget this bad moment.
How to return or exchange a product?
Unfortunately it is not possible to return or exchange your perfume. For any complaints, we invite you to write to us contact@maisonmatine.com
PRICES AND DELIVERY
Is delivery free?
Yes, we offer delivery for all orders. We are like that at Maison Matine.
Where do you deliver?
We currently deliver to the following countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Iceland, Moldova, Monaco, Switzerland.
For deliveries to Canada and the United States, visit the website maisonmatine.us.
How can I track my package?
You will receive your tracking number by email as soon as your order is shipped.
What if my tracking number isn't working?
Sorry for this little setback. Contact us at contact@maisonmatine.com and we will do the necessary checks.
What is the delivery delay ?
Delivery times are 5 to 10 working days on average.
What are the accepted means of payment?
You can pay by credit card, PayPal or Apple Pay.
THE PERFUMES
Is there alcohol in perfumes?
Yes, our perfumes contain organic wheat alcohol. If you have any questions about the content of our perfumes, do not hesitate to ask us your questions at contact@maisonmatine.com
How long can I keep my perfume once opened?
There is no limit of use, the perfume can become more intense with time and maturation. The color also evolves but without risk with use.
How can I optimize the preservation of my perfume?
Do not leave your perfume in the sun and keep it away from heat.